Privacy Policy

1. User Provided Information:

1.1 Root Support Academy collects information you provide when you download, register, or use our Application, Services, or Site, including when creating an account ("Account"). This includes personally identifiable details such as your name, email address, mobile number, demographic information (e.g., age, gender, address), and any data entered while using our platform, such as queries, participation in discussions, presentations, tests, and transaction-related information when making purchases or responding to offers.

1.2 If you link a social media account or register using third-party platforms, including government websites, we may collect basic details such as your name, age, gender, location, email, and status. Additionally, we may automatically gather certain technical data, including your device type, IP address, and operating system. This information may be used for:

• Providing our Services, including sharing relevant data with third-party service providers.
• Promotional activities.
• Other related purposes at our discretion.

1.3 Payment transactions are processed through an external payment gateway, which may retain, share, or store transaction-related information.

1.4 By accessing or registering on our platform, you consent to the collection, processing, storage, disclosure, and handling of your information as per this Privacy Policy and in accordance with Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. However, sharing personal data is at your own risk.

1.5 Users registering on our platform must be at least 18 years old and may be required to provide proof of age upon request by Root Support Academy or relevant authorities.

1.6 Any personal data of a minor provided to us is deemed to have been submitted with the legal guardian’s consent.

2. Usage of Site, Application, or Services:

2.1 Our Site, Application, and Services allow students to enroll in educational courses, coaching sessions, live demos, seminars, webinars, and doubt-clearing sessions ("Courses"). To enroll, users must create an Account.

2.2 Enrolling in Courses or using our Services is subject to:

• Providing accurate and up-to-date contact details.
• Ensuring your device/hardware is compatible with our Application/Site.
• Complying with these Terms of Service at all times.

2.3 You are solely responsible for maintaining the confidentiality of your Account credentials. Any activity under your Account is deemed to be performed by you. Root Support Academy is not liable for unauthorized access or misuse of your Account. If false or inaccurate information is provided, we reserve the right to suspend your Account and restrict access to our Services.

2.4 The Site, Application, and Services are strictly for educational purposes. While we strive to provide accurate and reliable information, we do not guarantee its completeness or correctness. Educational content may include third-party sources, and Root Support Academy is not responsible for any inaccuracies or errors therein.